Orders & Shipping
Estimated delivery dates are provided below so you can see roughly when your order should arrive.
If you have selected either Regular or Recorded, please also check for a 'While you were out' card from Royal Mail which means your Postman or lady has attempted delivery. This will include details on how to re-arrange your delivery or collect your parcel if you prefer.
If the delivery is in the UK, please note that although 99% of our orders shipped this way arrive within 5 days, on some occasions, they can take up to 7 working days to arrive. If your order has not arrived within this time-frame, please get in touch and we'll look into it right away for you.
If your order is being shipped to a European or International destination, please note that they can sometimes take up to 10 working days to arrive. If your order has not been delivered within this timeframe, please get in touch and we'll look into it right away for you.
Regular + Recorded
- UK - 1 to 5 working days
- EU - 3 to 8 working days
- Everywhere else - 5 to 10 working days
Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & INT. The Royal Mail will deem a parcel as lost if not delivered within these windows. Once deemed as lost we'll be able to work with you to resolve the problem.
If an order does not arrive, we always recommend asking the customer to check at their local post office and confirming their address before contacting us. Please also note that we must be notified within 30 days of any orders that have not arrived. After this time we cannot replace any orders free of charge.
Although we do not provide tracking throughout the orders journey. If you have selected "Recorded" when picking your shipping route, order in the UK will be tracked on delivery, meaning once the parcel has been signed for, the Royal Mail will have a record of who signed, and when. When shipped outside of the UK your parcel is tracked as it enters the shipping country as well as proof being obtained when it's delivered.
Yes, we can ship any order worldwide. International parcels are sent through the Royal Mail. Larger orders will be shipped using DPD.